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Privacy Notice

The Tea Experience is committed to protecting your personal information. We do not sell‚ distribute or give out any of our customer's information. We understand how valuable your personal information and privacy is. Only limited personnel have access to our customer database. This way‚ you can be rest assured that any personal information that you give us‚ stays with us. 

What kind of information does The Tea Experience collect from customers? 

The Tea Experience collects the necessary personal information such as name‚ telephone number‚ mailing address‚ e-mail address‚etc. to ensure that we can get your orders to you and contact you should there be any issues. We use this information to identify our customers. If you subscribe to our newsletter we use your e-mail address to notify you of any promotions and important informational updates we might have.

Non personal information - we also use Google Analytics to track users on our site to enable us to offer the best possible service to our customers.

If you make a puchase on our website we do not see‚hold or retain any card payment details other than a confirmation that your payment has been successful. All payments are processed through PayPal payments.

By providing us with this information you have expressly consented to our use of the personal information that you have entered in accordance with this Privacy Policy.

Who has access to your information ?

We do not share‚ sell or rent your information. 

We  may transfer your personal information if requested to do so by you ‚ or are required to do so by law ( court order or prevention of fraud or other crime ).


We use sessions to remember your actions whilst you are present on our site - for instance populate the shopping basket with items you have purchased.  If you are a guest then these sessions will disappear when you leave our site‚ for logged in customers we will remember your shopping basket contents between visits.

Accessing‚ Amending or Deleting your information

You may update or amend or delete any personal information by going into 'My Account'.

Children's privacy 

In order for you to make transactions through our website‚ you need to be at least 18 years of age. However‚ this does not mean that we restrict our services to visitors above 18 years of age. If you are under 18 years of age‚ you need to contact us either via e-mail or phone in order to place any order. We may need your parental permissions in order to setup our services with you.

Social Media Platforms

Communication‚ engagement and actions taken through external social media platforms that this website participate on are subject to the terms and conditions as well as the privacy policy held by each social media platform respectively. 

Users are advised to use social media platforms with care and engage on them with caution with regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms. Furthermore it encourages users wishing to discuss sensitive details to contact them through their primary communication channels by telephone or email.

This website may use social media sharing buttons which help share web content directly from web pages to a social media platform. Users are advised before using such buttons that they do so at their own discretion. They should also note the social media polatform may track and save the request to share a web page respectively through your socila media account. 

Policy changes

The Tea Experience reserve the right to make changes to our policy at any time without any notification. We will notify our current customers of any privacy policy changes through e-mail or our website news update feature. Changes to policy becomes immediately effective upon being posted in this site. 

Privacy statement contact Questions regarding this Policy should be directed to sales@teaexperience.co.uk